Reviews

Gold Stars from Our Happy Customers

At Gold Medal Plumbing and Drain, we guarantee your 100% satisfaction. No matter what plumbing repair or installation you ask of us, we do it right the first time, every time. In the unlikely event that our work is unsatisfactory, you can count on us to come back and make things right. This approach has earned us the trust of hundreds of customers in Mississauga and the surrounding areas. We look forward to gaining your trust, too. If you need more proof of our exceptional services, we encourage you to read the latest reviews below from our happy customers.

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  • Super Service and Accountability
    I just did business with Terrance, presuming the owner of the company. My call was answered immediately and they were in my residence within the hour. The problem, a clogged waste drain was resolved inside of two hours. Their work was clean, efficient and professional. Their work done is covered under warranty for one year. I would recommend this company and if necessary definitely use them again. Thanks Terrance.

    - Chris Garrett

  • I can confirm this definitely is a company worthy of a gold medal!
    I can confirm this definitely is a company worthy of a gold medal! I called yesterday afternoon to see if a plumber could come same day to our home to investigate an issue. The receptionist was amazing, was clear in providing a time window to expect the plumber (same day!). Mr. Rooter never even picked up my call, and other plumbing services I called weren’t clear and seemed disorganized. A half hour before the expected call time, Terrance called me to get more information on the plumbing issue - I personally loved the call in advance, I was able to provide more detail and give him a better idea of what to expect upon arrival. I got a text that he’d arrive within 9 minutes, which was super convenient as a lot of the time you’re sitting there wondering when someone will show up between the given window... or at least I do 😂

    Terrance arrived and was polite, lovely and incredibly respectful that we had a baby napping! He was so quiet not to wake him, which was so thoughtful! I know that wouldn’t mean much to many but you can tell Terrance cares about people and doing his job well - which makes working with him so lovely. He investigated the issue thoroughly but in a timely manner, provided explanations as to why it couldn’t be a particular issue or another, which was informative/reassuring. He checked everything 2-3 times, pointed out another issue we hadn’t been aware of, and when there was no diagnosis available; he let me know I could call him the next day if it came about again so he could investigate further. He was very thorough and we will definitely be calling him again if it turns out to be an issue. Pricing was upfront and clear, and he was very much not out to nickel and dime us... super honest and forthright - which meant the world. We would recommend this company to anyone and will confidently call them for any plumbing needs.

    - Catherine F.

  • I thought they were very professional, polite and HONEST
    1st time using this company. Called them based on online rating. The techs showed up on time as promised and updated me via text on their ETA. Jordan and Julian got the plumbing issue resolved efficiently. I thought they were very professional, polite and HONEST. After the job was completely they got on their knees, cleaned and wiped the entire area clean, which I thought was very thoughtful. The charge is within industry standard, and I see VALUE in what they charge. I truly believe in "you get what you pay for".

    - Tim Swei

  • Exceptional service. Thank you, Terrence.
    Was looking for an emergency plumber. The drain in the sink at my restaurant broke apart and I couldn't fix it myself. Gold Medal came up in my search, so I called them. Terrance answered the call. This was on a Sunday morning (Cinco de Mayo - our busiest day of the year). Terrence said he would be there within 2 hours. When I explained the situation and how desperate we were to get the bar sink up and running, Terrence was there in, I believe, 30 or 40 min. Once he came and inspected what needed to be done, he drove to Vaughan to get the parts and we were up and running just after opening. Exceptional service. Thank you, Terrence.

    - Mike A.

  • On time for the appointment and nice guys.
    Called about a leaky shower. They were prompt, on time for the appointment and nice guys. They had to cut out a section of the ceiling to diagnose the problem but once determined gave me options to correct the issues. They also cleaned up after themselves very well. Come recommend for sure.

    - Jason F.

  • Quick turn around
    Gold Medal was prompt and professional! Quick turn around for replacing main shut off valve. Would recommend

    - Andrew N.

  • Went out of their way to get it all done.
    They did an amazing job. Knew exactly how to fix all of our plumbing problems, and went out of their way to get it all done in one visit. Highly recommend.

    - Emma S.

  • Highly recommend.
    Mission accomplished - Terrence is the best - clean job even with the gunk that he found. And on a long weekend! Highly recommend.

    - Jason P.

  • Over and above kindness and honesty
    Terrance and Julian were extremely knowledgeable and very professional. You do get what you pay for but the over and above kindness and honesty was very much appreciated! Thank you!

    - Sally M.

  • Great service & quick response.
    Quick and professional service by Terrence! Just called them again. Great service & quick response by Patrick!

    - Ali M.

  • Courteous and respectful!
    Quick response time! Very efficient and clean work! The technician was courteous and respectful! Thank you for getting me back up and running despite the bad weather today.

    - Gina C.

  • These are the guys that you want to hire.
    The team at Gold Medal Plumbing is trustworthy, efficient, and hard working. They were able to assess the cause of our sewer backup and worked quickly to fix the issue at a competitive cost. Terrance is very personable and knowledgeable and provides excellent customer service. We are very happy with their work and cannot recommend them enough. If you are looking for a plumber, these are the guys that you want to hire.

    - Adrian P.

  • Explained everything upfront.
    I am soo happy I found this company! Starting from the phone call they were professional, courteous and detailed. The technician who came was amazing. Explained everything upfront, gave suggestions and fixed my clogged sinks! Much thanks for a great experience.

    - Denisha T.

  • Service was same day, fast and honest.
    This is the 2nd time I have had Terrence take care of some plumbing issues at my home and both times service was same day, fast and honest. Finished product is great. Would definitely recommend

    - Bryan N.

  • In and out within an hour.
    I had a blocked toilet in our guest bathroom and called Gold Metal Plumbing as they are local in the GTA. A gentleman named Jordan came by within a couple of hours, asked a few questions and figured out the problem. In and out within an hour and I felt he was fair with what they charged. I hope we don't have any other problems but if we do, we will definitely be reaching out to them again.

    - Sam I.

  • Highly recommend you call them to get the job right the FIRST time.
    Terrence & his team did an efficient and great job. We had a collapsed pipe on our property line that needed to be replaced. A company we called before Gold Medal were not able to fix or even assess the issue. Gold Medal quickly found the problem and fixed the issue at a reasonable cost.
    We only trust Gold Medal plumbing from now on!
    Highly recommend you call them to get the job right the FIRST time.

    - Anya P

  • Incredibly friendly and willing to explain exactly what was happening.
    We had a leak coming through the ceiling, Jordan and Julian did an amazing job finding the problem and fixing it in a fast and efficient way. Both were incredibly friendly and willing to explain exactly what was happening. They even helped to clean up after! Could not ask for a better experience! :)

    - Alexandra S.

  • Very patient with us, answering the many questions we posed.
    Great service from Terrance. He identified the source of our clogged sink quickly, then dealt with them very efficiently. The problem was two-fold but he made time for us to come back the next day to finish the job. He was also very patient with us, answering the many questions we posed. Would highly recommend Gold Medal Plumbing and Terrance

    - Jeffery N.

  • Ensured everything was in proper working order.
    Woke up with a plugged main drain. The whole house smelled like rotten eggs. Terrance came within 2 hours of my call, quickly quoted me and explained what was involved, and then moved forward and completed the job. Before receiving payment, he ensured that we do a few extra tests, to ensure everything was in proper working order. Great service, very professional.

    - Mark E.

  • Super helpful and friendly
    Great service, Terrance arrived promptly and was super helpful and friendly. I would definitely use this company again in the future.

    - Sandy M.

  • A pleasure to have in our home.
    Had a dripping main valve and shut off valve for garage hose connection. Both started to leak with no notice so the panic was on! I suspected this might happen sometime soon (valves were original to the house which was built 45 years ago), so luckily had called Gold Medal two weeks ago for a quote to replace them. I called last night (Saturday!) and Terrance came this morning to replace the valves and also had arranged with the city to come shut off water to the house so he could replace the main valve. He even KINDLY charged us the amount previously quoted, even though it was a weekend emergency call. Everything was fixed quickly, and Terrance was very professional, courteous and friendly. A pleasure to have in our home - would definitely recommend Gold Medal and will use them again when we need a plumber!

    - Thom W.

  • Went above and beyond!
    Great experience dealing with Gold Medal Plumbing and Drain! From the first phone call I made and the courteous receptionist answered and patiently listened to me as I outlined the problem, to the immediate follow-up from Terrance and the subsequent job, they instilled trust that I was communicating with true professionals. Terrance is a real expert in his field. He took the time to explain the process and requirements and went above and beyond to fix the few plumbing jobs I needed. Highly recommended as a trusted professional.

    - Marinela G.

  • Free estimate quote
    I found this company on the internet and decided to give them a call. The person who answered the phone was very professional, I accepted the free estimate quote and at the date set, Jordan and his assistant called me in advanced as planned, they came in, they truly gave me my best possible option and the price was very fair, he was very knowledgeable too. I really had a great experience!

    - Nelson M.

  • Extremely reasonably priced.
    Very happy with the Gold Medal Plumbing technician. Very fast service and extremely reasonably priced. Highly recommend their service.

    - Saswati S.

  • It was a pleasure.
    My bathtub drain was backed up. Terrance was both very helpful at explaining various aspects of what those pipes I can't see look like under there and at clearing up the problem. As much as one doesn't want to deal with such an issue, it was a pleasure having Terrance in my home to take care of it for me. I appreciated the fast service too.

    - Liz P.

  • Definitely using his service in the future!
    Terrance is amazing. Had him come over this morning to assess water leaking through the kitchen ceiling. Turns out it's another issue not plumbing related but he did his best to assist us with the process. He also adjusted one of our toilets. Definitely using his service in the future!

    - Jenny C.

  • Top-notch service.
    Terrance came out today to assess our basement drain. He is a fantastic, knowledgeable person who provides top-notch service. Thank you so much, Terrance. We will be definitely calling you for all our future needs.

    - Rob M.

  • I have found my new plumber.
    Terrance was on time, professional and fast. Enough said .. I have found my new plumber. Thank you Terrance!

    - Brock M.

  • Stayed late to make sure the job was done right
    Technician was courteous and cordial. He stayed late to make sure the job was done right. I am completely satisfied with the service.

    - Adam P.

  • Gave us a great price.
    Terrance did a terrific job repairing the plumbing in our kitchen. He was fast, prompt and gave us a great price. We will definitely be using his services again!

    - Dennis G.

  • Came the same day that I called.
    I had a problem with my sump pump. Terrance came the same day that I called. He fixed the problem quickly and cleanly. He was cheery and personable. I would highly recommend Gold Medal Plumbing.

    - Michael S.

  • We are very confident with the service we received.
    Very professional and efficient service. Clean service and explained the problem well before the job started. We are very confident with the service we received today. Thank you very much.

    - Ed D.

  • I am impressed!
    Excellent, professional and neat. The lady I spoke with dispatches Terrence who came by explained what he was going to do first and diligently fixed our broken shower. He was extremely neat and I am impressed by his work. Happy to recommend this company.

    - Satisfied Customer

  • A great customer service experience
    Terrance was terrific to deal with. He was on time, found a leak that had been bothering me for quite a while, and he was able to fix it pretty quickly at a very reasonable cost. Thanks for a great customer service experience Terrance.

    - Satisfied Customer

  • They sure are a Gold Medal company!
    We needed a shower faucet and shower head installed and Gold Medal Plumbing did just an excellent job. Got this company through the insurance company and they sure are a Gold Medal company! They went above and beyond to find something to cover an empty hole around the shower head. Great job!

    - Sandy S.

  • I would recommend this company to anyone.
    My drain in my basement was blocked and it flooded my basement. I called Gold Medal Plumbing and the technician was there within an hour. He was very professional and knowledgeable about my issue. I was quoted a fair price and explained exactly what procedures were being done. He did a great job and cleaned up after himself. I would recommend this company to anyone looking for plumbing service.

    - Joan P.